Terms & Conditions

In these terms and conditions, we may refer to 'Flowers By Susan' as 'we' or 'ourselves' and 'the customer' as 'you' or 'yourself' or 'your'.

Your Order

1a. At all times we will endeavour to reproduce your order as closely as possible as depicted on the Flowers In Nottingham website. However as flowers are a natural product there may be slight variations.

1b. Some flowers in your order may be delivered in bud to ensure longer life.

1c. All products are subject to availability. We reserve the right to substitute a product or flower within a bouquet for example with something similar with an equal or higher value.

1d. In the unlikely event that we are unable to fulfill your order, we shall notify you as soon as is reasonably possible. It is essential that we have daytime contact details for you (the customer) to enable us to do this.

1e. To prevent any delays with your order, please ensure you have provided all the correct details for both yourself and the recipient.

1f. Some flowers and plants may be harmful to individuals if consumed. Our flower products are for display purposes only.

1g. It is possible to amend or cancel your order 24 - 48 hours before intended delivery day. In some cases this may not be possible due to stock control. If you do wish to amend or cancel this, please contact one of our stores via telephone immediately.

Pricing & Payment

2a. Prices on the Flowers by Susan website may vary seasonally and we can change these at any time throughout the year.

2b. All prices shown on the website are inclusive of VAT.

3c. If it is discovered that any payment by credit card is fraudulent it is Flowers In Nottingham’s policy to report to the Police. Any theft or fraud will be followed up and the offenders prosecuted.

Delivery

3a. Once your order has been submitted we will make every effort to deliver on your specified date.

3b. We will not be held responsible for fairlure to deliver in circumstances beyond our control. Eg. Incorrect delivery or contact details, including names, contact numbers, addresses or postcode, given by yourself.

3c. We are also not liable for failure to deliver your order if we cannot gain access to a premises.

3d. Signatures are required for all deliveries. For deliveries to locations where a third party is involved (e.g. a business address, hotel, hospital, shop etc) the signature of any person employed or belonging to that organisation will be accepted as proof of delivery.

3e. An additional charge may occur for redelivery when a failure to do so is not any fault of our own.

3f. Our normal delivery service operates Monday - Friday with delivery next or same day wherever possible. Saturday delivery is exclusive to the Nottingham area.

3g. We do not deliver on Sundays and Bank Holidays. Orders placed on these days will be deemed as ordered on the next working day.

3h. Orders are delivered during normal working hours, anywhere from 0830 until 1700.

3i. Specified delivery times are only available by telephoning the shop on 0115 9813359. This will incur an extra charge.

Complaints

4a. In the event that you are not satisfied with a Flowers In Nottingham product please contact Flowers In Nottingham by email or by telephone.

4b. Exchanges or refund for orders not up to standard, we require the products returned back to us in their original condition before any refund or exchange can be made.

DISCLAIMER

Flowers In Nottingham will endeavour to ensure its order and delivery service operates in an efficient and fault free manner. However if any defects occur in the service we shall not be held responsible for any events, which may occur from this. This does not affect your statutory rights to the quality or description of any of the products illustrated on the Flowers In Nottingham website.

We reserve the right to amend the terms and conditions. It is your responsibility (the customer) to access the terms and conditions, including any changes which may have occurred within the time of a previous order placed.

We reserve the right to suspend or terminate a product from Flowers In Nottingham.

We shall only use personal data received for the intended purpose of the product delivery.